Privacy policy

Ensuring Your Privacy

 

Purpose

1. This Privacy Policy explains how proRAD handle personal information and outlines the types of information we collect, why we collect it, and how we use, disclose, and dispose of it. Our commitment is to protect the privacy rights of all stakeholders.

Overview

1. Personal or Sensitive Information: Personal information refers to any information or opinion that can identify an individual, whether true or not. De-identified information does not allow identification of an individual. Sensitive information, which includes health information, genetic and biometric information, as well as other categories mentioned in this policy, is given a higher level of protection under privacy laws. For the purposes of this policy, personal information includes sensitive information.
2. Anonymous Interactions: Individuals may, where lawful and feasible, interact with us anonymously or using a pseudonym, except when making a booking for our services, which requires personal identifying information.
3. Our Website: When individuals visit our website anonymously, we collect non-personal information such as browser type, operating system, and page access times for internal purposes such as visitor traffic analysis and content personalization.

To safeguard your privacy, proRAD adheres to the following practices:

1. Limited Collection: We only obtain health information that is necessary to provide our services to you.
2. Security Measures: We take all reasonable steps to ensure the security of your health information and keep it protected.
3. Access and Transparency: We provide you with access to the information we have about you, in compliance with privacy laws.
4. Restricted Disclosure: Your personal information is not disclosed to external parties unless permitted by this Privacy Statement, your consent, or when legally authorized or required.
5. Complaints Mechanism: We offer an accessible mechanism for addressing any privacy concerns or complaints you may have.
6. Staff Training: We provide procedures and training to our staff to ensure compliance with privacy processes.
7. Contractor Compliance: We ensure that our external contractors, including offshore contractors, comply with privacy laws.
8. Ongoing Review: We continuously review and enhance our privacy practices to ensure their effectiveness.

Why and How We Collect and Hold Your Personal Information:

 

For Patients and Prospective Patients:

We collect and retain personal information, including health information, to provide medical imaging services and patient-related services. This information is obtained directly from you when you visit our clinics, offices, or websites. We may also collect information from third parties such as your treating health professionals or pathology companies.

 

For Health Professionals:

We collect and hold personal information about health professionals, employment applicants, and individuals involved in facilitating our business activities.

 

How We Use Your Personal Information:

If you are a patient or potential patient, we use your personal information to provide health services, assess your health status, generate specialist reports, and carry out administrative tasks. For health professionals and other individuals, we use your personal information for legitimate business and service purposes.

 

Sharing Your Personal Information (Disclosure):

We share personal information with specific organizations or individuals under certain circumstances, including your referring health professional, medical specialists, hospital staff, and other authorized parties involved in your healthcare. We may also disclose information for insurance, legal, management, or procedural reasons, as well as to government authorities and research bodies in accordance with privacy guidelines and laws.

 

Access to and Correction of Your Information:

You have the right to request access to and correction of your personal information held by proRAD. We strive to maintain accurate and up-to-date records, and you can notify us of any errors or changes to your information.

 

Data Security:

We take reasonable steps to protect your personal information from misuse, unauthorized access, and loss. We retain records securely and dispose of them appropriately when no longer needed. Online access to your medical images and reports is granted to registered health professionals through a secure portal, subject to strict terms and privacy obligations.

Cookies:

This website uses cookies to enhance the user experience. You can view the list of cookies used on our website and adjust your cookie settings within your browser.

 

Complaints:

If you have concerns about how we handle your personal information, you can submit a complaint to our Privacy Officer. We will promptly investigate your complaint and provide a response. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner.

 

Your privacy is of utmost importance to proRAD. For further inquiries or to exercise your privacy rights, please contact our Privacy Officer using the provided contact details.

 

Your privacy is important to proRAD.